Cloud black

LUAA products are made from high-quality, durable materials chosen for comfort, performance, and long-lasting wear — from soft yet supportive footbeds to premium straps and outsoles designed for everyday use. We prioritize materials that feel great on the skin, resist wear, and keep their shape over time.

Our craftsmanship standards are equally important: every pair is carefully designed and precision-assembled, with meticulous attention to stitching, fit, and finish. Each product undergoes quality checks to ensure consistency, comfort, and the premium feel LUAA stands for — because we believe exceptional footwear should look good and feel great from the first step to the last.

LUAA guarantees authenticity by producing every pair of shoes with our own quality-first design and manufacturing standards — so every product you receive is a genuine LUAA creation. Each pair is carefully crafted, inspected, and shipped with branded packaging and unique identifiers to confirm it’s original.

To maintain exclusivity, LUAA releases limited drops, curated colorways, and seasonal collections that reflect our brand’s lifestyle and values, ensuring our community enjoys fresh, distinctive styles that stand out and stay true to the LUAA experience.

At LUAA, your satisfaction is our priority. If your shoes don’t fit or meet your expectations, you can return or exchange them within 30 days of receiving your order. Products must be unworn, in their original condition, and in the original packaging. Simply contact our support team to start the return or exchange process, and we’ll guide you through the steps. Once we receive and inspect your return, we’ll process your refund or send your exchange promptly.

LUAA orders are shipped through trusted courier partners with tracking so you can follow your order in real time. For customers in the UAE, we offer next-day delivery on eligible orders, and standard delivery usually arrives within 2–4 business days. For international standard delivery, orders typically arrive within 7–14 business days, depending on your location. You’ll receive a shipping confirmation with tracking details once your order is on the way.

Clean with a soft damp cloth, avoid harsh chemicals, let them air-dry away from direct heat, and store in a cool, dry place to keep your LUAA shoes looking and feeling great.